SAP Licences and Maintenance
Edenhouse is one of the top three Value-Added-Resellers (VARs) in the UK and one of the first UK partners to achieve SAP Partner Centre of Expertise (PCoE). This means we are certified by SAP to sell SAP licences and provide SAP maintenance services.
There is a lot more to SAP maintenance than just the resolution of bugs. One advantage of working with Edenhouse for maintenance is that we support our clients proactively through Earlywatch alerts, patching and upgrade strategies, and using our relationship to manage any escalation required to SAP.
An additional area we also focus on are the services many clients are either not aware of, or never use; technical quality services (TQCs). There are approximately 20 different TQCs that are free for clients on Enterprise support that can add real value, including business process performance optimisation, security optimisation, and performance optimisation to name just a few.
For SAP licences we work closely with SAP to ensure we drive the best prices for our clients and also take advantage of any product promotions which we know our clients will benefit from. This proactive approach to licence management has saved our clients considerable money on their investment in SAP.
- Resolution of SAP ‘bugs’
- 24×7 Priority 1 escalation
- Access to Regular Patches and Upgrade kits
- Technical Quality Checks
- License management and audits
Please contact us to find out more about the benefits of allowing us to manage your licenses and maintenance.